How we work

We provide an end to end accident management solution by assisting you through the whole claims process from the time of the accident to the finalisation of the recovery claim.

I'm In The Right have a 24 hour / 7 days a week support team. That means that both our dedicated Accident Management team and our Customer Service Representatives are available to assist you at any time.

We welcome your calls whether they be for a replacement vehicle on demand, guidance during your claims process and even queries regarding your own vehicle.

Check your eligibility here or apply for a replacement vehicle now.

Apply for a car

Our principal service is the like-for-like replacement vehicle to the 'not at fault' parties and the subsequent assessment and repairs of your vehicle. We work with a "no cost to you" policy, which means that we recover the replacement vehicle bill from the 'at-fault' party's insurer.

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Accident Management

We remain in contact with you throughout the repair process, to ensure that you are updated on the status of your vehicle

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Accident replacement vehicles

We can replace your vehicle within 24 hours of making contact with us. The 'not at fault' party is entitled to a like-for-like or comparable replacement car with costs covered by the 'at fault' party

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Customer Service

We deliver your replacement vehicle, explain all your rights and obligations to put you through a stress-free experience

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Fleet Management

We ensure that our vehicles are adequately maintained from customer to customer

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Towing

With a nation-wide towing network, I'm In The Right has reliable, friendly and experienced tow truck drivers at your disposal 24 hours a day, 7 days a week

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Repairs

I'm in the right will either work with a repairer of your choosing or recommend and arrange the assessment with expert repairers in our nation-wide network

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Personal injury
and compensation
claims

If you are injured in a motor vehicle accident, I'm In The Right can refer you to one of our expert legal partner who will advise you in relation to your options

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Legal advice and litigation

Access to Legal advice regarding liability disputes and settlement

Vehicle conditions

At I'm In The Right we want you to have the best experience from start to finish. For this reason, we offer a personalized service. Our dedicated team will deliver to you a spotless vehicle with the tank full at the time and place that best suits you. Inside the car, you will find a guide of how to maintain the replacement vehicle during your hire.

All our cars are delivered matching the I'm In The Right quality requirements.

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