1.1. IITR – We are in the business of hiring replacement vehicles to 'not at fault' parties involved in car accidents who temporarily lose the ability to use their own vehicles due to damage caused by those accidents. We then arrange for the recovery of the hire car costs from the insurer of the 'at fault' party ("our service").
1.2. ASG – We are in the business of providing an end-to-end accident management service to motorists who are involved in a motor vehicle accident, including the towing, repair and/or replacement of the damaged vehicle, the hire of a replacement vehicle and the recovery of the associated costs ("our service").
2.1. We respect your right to privacy, and we are committed to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
2.2. This Policy explains how we handle your personal information. "Personal Information" is information or an opinion about an identified, or reasonably identifiable, individual.
3.1. We collect personal information about you when you contact us, use our services, visit our website or deal with us in some other way. We may also receive personal information from third parties or from a publicly available source.
3.2. Generally, the kinds of personal information we collect are:
3.3. In some circumstances, we may also hold other personal information provided by you.
4.1. We collect, hold, use and disclose your personal information where it is reasonably necessary for the purposes of:
4.2. We may sell, trade or rent your personal information to third parties.
4.3. We may also collect, hold, use and disclose your information for other reasons where the law allows or requires us.
4.4. From time to time, we may also use your personal information to tell you about products or services we think you might be interested in. To do this, we may contact you by email, phone, SMS, social media, advertising through our website, or third-party websites or mail.
4.5. If you don't want to receive direct marketing messages or want to change your contact preference, please contact us.
5.1. Your personal information will only be used in accordance with paragraph 4 or the Privacy Act 1988 (Cth).
5.2. The types of bodies to whom we may disclose your personal information include:
5.3. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of legal proceeding or in response to a law enforcement agency request.
5.4. We may also use your personal information to protect the copyright, trademarks, legal rights, property or the safety of our customers or third parties.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Sending information overseas
5.7. We do not disclose your information overseas unless your instructions involve dealing with parties located overseas. If your matter involves parties overseas, we may disclose select personal information to overseas recipients associated with that matter in order to carry out your instructions.
6.1. We may collect sensitive information about you regarding injuries you sustained in the car accident and the nature and severity of those injuries.
6.2. We collect, hold, use and disclose your sensitive information for the purpose of referring you to a legal practitioner to obtain advice in relation to a possible claim for the injuries you sustained in the car accident.
6.3. We will obtain your consent before we disclose your sensitive information.
7.1. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
8.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.
8.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act 1988 (Cth).
9.1. If you are concerned about your privacy, you can make a complaint and we will do our best to sort it out.
9.2. Please direct all privacy complaints to our Privacy Compliance Officer. At all times, privacy complaints:
9.3. Our Privacy Compliance Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation.
9.4. If you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.
11.1. When you visit our website
11.3. Third party sites
12.1. For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications, please contact our Privacy Compliance Officer at:
Last updated: November 2020
This website is operated by us. It is available here and may be available through other addresses or channels.
2.1. We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our website. We recommend you check our website regularly to ensure you are aware of our current terms. Materials and information on this website ("Content") are subject to change without notice. We do not undertake to keep our website up-to-date and we are not liable if any Content is inaccurate or out-of-date.
3.1. We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our website in accordance with these Terms. All other uses are prohibited without our prior written consent.
4.1. You must not do or attempt to do anything that is prohibited by any laws applicable to our website, which we would consider inappropriate, or which might bring us or our website into disrepute, including (without limitation):
5.1. You are prohibited from using our website, including the Content, in any way that competes with our business.
6.1. The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
7.1. Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our website and all of the Content. Your use of our website and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our website or the Content. You must not:
8.1. You may be permitted to post, upload, publish, submit or transmit relevant information and content ("User Content") on our website. By making available any User Content on or through our website, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our website.
8.2. You agree that you are solely responsible for all User Content that you make available on or through our website. You represent and warrant that:
8.3. We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
9.1. Our website may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
10.1. We may, at any time and without notice to you, discontinue our website, in whole or in part. We may also exclude any person from using our website, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
11.1. To the maximum extent permitted by law, we make no representations or warranties about our website or the Content, including (without limitation) that:
11.2. You read, use and act on our website and the Content at your own risk.
12.1. To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent ("Liability") suffered by you or any third party, arising from or in connection with your use of our website and/or the Content and/or any inaccessibility of, interruption to or outage of our website and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
13.1. To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our website or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
14.1. These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
15.1. In the event of any dispute arising from, or in connection with, these Terms ("Dispute"), the Dispute must be handled in accordance with our Complaints Policy (available on our website).
16.1. If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
17.1. Your use of our website and these Terms are governed by the laws of New South Wales. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
17.2. Our website may be accessed throughout Australia and overseas. We make no representation that our website complies with the laws (including intellectual property laws) of any country outside Australia. If you access our website from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our website.
18.1. For any questions and notices, please contact us at:
Last updated: November 2020
In this Complaints Policy, we, us or our means Reliance (Aus) Pty Ltd trading as I'm in the Right (ABN 55 162 611 994) ("IITR") / Accident Support Pty Ltd trading as Accident Support Group (ABN 88 634 745 396) ("ASG").
This Complaints Policy sets out the procedure to be followed when making a complaint to us.
If you experience a problem, or you are dissatisfied in any way, it is important we hear about it. We will take your complaint seriously and work with you to address your complaint quickly, in a fair and transparent way.
1.1. Gather documents or records with names, times and dates to explain your complaint;
1.2. Notify us during business hours of your complaint and provide us with such information (written or oral) as you may be requested to provide to facilitate proper discussion and consideration of the complaint.
1.3. We will acknowledge your complaint and give you a reference number;
1.4. We will do everything we can to resolve your complaint
1.5. We will address what caused your issue, so it does not occur again for you or anyone else
1.6. We will keep you informed of our progress and let you know once we have a resolution
1.7. If your complaint is not resolved within 10 working days of its notification, then the matter will be referred to mediation that is to take place within 10 days of the referral.
1.8. The Mediator will be as agreed between the parties or, in the event that there is no such Agreement, as selected by the CEO of the Australian Disputes Centre (ADC) Level 16, 1 Castlereagh Street, Sydney.
1.9. Unless otherwise agreed, the mediation shall be conducted in accordance with the ADC's standard form Mediation Agreement and Guidelines as published from time to time.
1.10. Each party shall bear its own costs associated with the Mediation and share the Mediator's costs on a 50/50 basis.
1.11. If the complaint is not resolved at Mediation (but only in that event), then either party may then commence legal proceedings with respect to the matter (and not before).
2.1 Most complaints can be resolved in days. If there is a delay or the issue is more complex, we will keep in touch regularly.
3.1 For any questions and notices, please contact us at:
Last updated: November 2020